Terms & Conditions

How to book a course

The quickest way of securing a place on one of our training courses or one day retreats is to pay on line using PayPal. Remember you don' have to have a PayPal account they will take card payments. Alternatively you could arrange a bank transfer. Please give us a call to obtain our details. Please note that your place is not secure until the payment has been made.

All courses are paid in full at the time of booking.

Cancelling your booking

In accordance with The Consumer Contracts Regulation you are entitled to a 14 day cooling of period from the day of booking. If you choose to cancel please let us know in writing within this period for a full refund.

No refund will be given after these 14 days, this includes any deposits, monies paid in monthly instalments or payments made in full.

Withdrawing from a commenced course

If you withdraw from a course you have already started no refund will be given.

Cancellation or amendments to courses made by us

In exceptional circumstances we may need to cancel or change the date of a course. This could be due to bad weather, tutor sickness or insufficient numbers. In this instance you will be offered a place on the next available course.

Course fees are non refundable.

Elemi training reserves the right to amend or change training dates.

Pre requisites

Most of our courses require you to have a core qualification as a pre requisite. Failure to show proof of your qualifications will result in you losing your place on the course. Fees will be non refundable.

Please give us a call if you have any queries regarding your qualifications.


It is the student's responsibility to check with there insures that cover will be given for their pending qualification. Elemi training takes no responsibility in regard to student's insurance cover.


Certificates will be awarded either at the end of the training day if competence is shown or on completion of case studies.

All case studies must be completed within 3 months of training. Failure to send case studies within this time frame means you haven' completed the course and certification will not be given.

Included in the course

The cost of the course includes tuition fees, assessment and marking. Training manuals will be given at the beginning of all courses. All equipment, towels and consumables are provided. Refreshments and light snacks will be available throughout the day.

Course fees do not include any kits that may be needed to help complete case studies.

Please bring a packed lunch, our quiet location means there is nowhere to pop out for lunch.

Course times

Most courses run from 9.30 until 4.00 unless stated otherwise. Please arrive 15 minutes before the start time. This gives you time to relax and fill out any necessary paperwork. Students who arrive more than 30minutes late will not be able to join the class. We hope you can appreciate there is a lot to cover on our training days and we do not the time to restart classes. Fees will not be refunded.

Health and safety

By agreeing to these terms and conditions you are confirming that you are in good health and have no contra indications that could prevent you completing your training. You will be asked to sign a health disclaimer on the day of the course. Elemi training reserve the right to refuse training if we feel your heath will be put at risk.


Elemi training reserves the right to refuse training to anyone who exhibits aggressive behaviour towards the tutor or fellow students. In these very rare instances the student in question will be asked to leave the course. Fees are non refundable.

If you have any queries or questions regarding these terms and conditions please don' hesitate to contact us.

Call Mandy Zeqiri on 0208 300 8889
Email info@elemitraining.co.uk