How to book a course

Courses are booked through our booking system. Credit and debit cards are excepted. There is also the option of a BACS transfer.

If a BACS transfer is chosen our bank details will be sent to you and payment is required within three days of receiving them. If payment is not made your place will be released.

If a payment plan is requested details can be discussed via email. All payments must be made two weeks before the start date of your course.

Cancelling your booking

We understand that circumstances can change so if you need to change your course dates we will do our best to offer you alternative options.

In accordance with The Consumer Contracts Regulation 2014 you are entitled to a 14 day cooling off period from the day of booking If you choose to cancel within this time please let us know in writing and we will issue a refund within 14 days

Please note if the start date of the course is within these 14 days and you choose to cancel then a refund will only be given if the place can be filled by another student.

But a place will be offered on our next available course.

Withdrawing from a commenced course

If you withdraw from a course you have already started without explanation no refund will be given.Please discuss any concerns you have with training and we will do our best to offer some solutions.

Your Consumer Rights are protected

Cancellation or amendments to courses made by us

In exceptional circumstances we may need to cancel or change the date of a course. This could be due to bad weather, tutor sickness or insufficient numbers. In this instance you will be offered a place on the next available course. Government gidelines will be adhered to in regard to any restrictions put in place due to Covid-19.

If your face to face training can no longer go ahead we will deliver theory lessons online and continue to support you with tutorials over Zoom if needed. Face to face training will be rearranged when it is safe to do o. All training will be completed.

Course fees are non refundable. Elemi training reserves the right to amend or change training dates.

Pre requistes

Some of our courses require you to have a core qualification as a pre requisite. Failure to show proof of your qualifications will result in you losing your place on the course. Fees will be non refundable.

Please give us a call if you have any queries regarding your qualifications.


It is the student’s responsibility to check with there insures that cover will be given for their pending qualification. Elemi training takes no responsibility in regard to student’s insurance cover.


Certificates will be awarded either at the end of the training day if competence is shown or on completion of case studies.

All case studies must be completed within 3 months of training. Failure to send case studies within this time frame means you haven’ completed the course and certification will not be given.

Included in the course

The cost of the course includes tuition fees, assessment and marking. Training manuals will be given at the beginning of all courses. All equipment, towels and consumables are provided. Refreshments and light snacks will be available throughout the day.

Course fees do not include any kits that may be needed to help complete case studies.

Please bring a packed lunch, our quiet location means there is nowhere to pop out for lunch.

Course times

Most courses run from 10am until 4.30pm unless stated otherwise. Please arrive 15 minutes before the start time. This gives you time to relax and fill out any necessary paperwork. Students who arrive more than 30minutes late will not be able to join the class. We hope you can appreciate there is a lot to cover on our training days and we do not the time to restart classes. Fees will not be refunded.

Health and Safety

By agreeing to these terms and conditions you are confirming that you are in good health and have no contra indications that could prevent you completing your training. You will be asked to sign a health disclaimer on the day of the course. Elemi training reserve the right to refuse training if we feel your heath will be put at risk.

Please adhere to Covid-19 restrictions if in place. We will always follow government guidelines


Elemi training reserves the right to refuse training to anyone who exhibits aggressive behaviour towards the tutor or fellow students. In these very rare instances the student in question will be asked to leave the course. Fees are non refundable.

If you have any queries or questions regarding these terms and conditions please don’ hesitate to contact us.

Call Mandy Zeqiri on 0208 300 8889